[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"seo-search-retail":3},{"search":4,"items":8,"sources":176,"total":199,"currentPage":184,"lastPage":200,"nextPage":179,"liveDataAvailable":201},{"name":5,"query":6,"category":7},"Retail","retail strategy and store operations, consumer behavior and merchandising, omnichannel retail and ecommerce, customer experience in retail","Sales & Customer",[9,26,41,58,75,88,102,118,131,143,159,173],{"id":10,"feed_id":11,"title":12,"link":13,"description":14,"media":15,"published_at":16,"authors":17,"tags":18,"score":19,"source":20,"faviconUrl":21,"sourceSlug":22,"storySlug":23,"summary":24,"publishedLabel":25},25183786,1990,"Retail customer engagement: Strategies, metrics, and tools","https:\u002F\u002Fwww.ringcentral.com\u002Fus\u002Fen\u002Fblog\u002Fretail-customer-engagement\u002F","Build a retail engagement strategy that reduces churn, increases repeat purchases, and keeps customers connected across every channel. Retail teams lose customers not because competitors have better products, but because communication breaks down between channels. A customer texts a question and waits two days. They call and hang up after a few minutes in queue. ... The post Retail customer engagement: Strategies, metrics, and tools appeared first on RingCentral Blog .","https:\u002F\u002Fwww.ringcentral.com\u002Fus\u002Fen\u002Fblog\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fstore-manager-using-ringcentral-scaled.jpg","2026-05-28 21:05:41","Glen Tillman","Customer & employee experience,Retail,CX\u002FCustomer experience,retail",110,"Ringcentral","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=www.ringcentral.com&sz=64","1990-ringcentral","25183786-retail-customer-engagement-strategies-metrics-tools","Build a retail engagement strategy that reduces churn, increases repeat purchases, and keeps customers connected across every channel. Retail teams lose customers not because competitors have better products, but because communication breaks down between channels. A customer texts a question and waits two days. They ca","May 28, 2026",{"id":27,"feed_id":28,"title":29,"link":30,"description":31,"media":32,"published_at":33,"authors":34,"tags":35,"score":36,"source":37,"faviconUrl":38,"sourceSlug":39,"storySlug":40,"summary":31,"publishedLabel":25},25181007,12298,"The new chapter of bookstores: From retail to experience","https:\u002F\u002Fwww.retailcustomerexperience.com\u002Fblogs\u002Fthe-new-chapter-of-bookstores-from-retail-to-experience\u002F","Retail as we know it is shifting. Across industries, stores are no longer just points of sale, they’re experiences.","https:\u002F\u002Fnmgprod.s3.amazonaws.com\u002Fmedia\u002Ffile\u002F11\u002F98\u002F60c9782dd8f7d214bba29966d1b2\u002Fcover_image__5yyo4QNk__AdobeStock_1004294015.jpeg.1600x900_q85_crop_upscale.webp","2026-05-28 10:00:00","Clare Jones",null,105,"Retailcustomerexperience","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=www.retailcustomerexperience.com&sz=64","12298-retailcustomerexperience","25181007-chapter-bookstores-retail-experience",{"id":42,"feed_id":43,"title":44,"link":45,"description":46,"media":47,"published_at":48,"authors":49,"tags":50,"score":51,"source":52,"faviconUrl":53,"sourceSlug":54,"storySlug":55,"summary":56,"publishedLabel":57},25163718,1820,"Voice of Customer Best Practices in Retail: 7 Strategies That Work","https:\u002F\u002Fwww.zonkafeedback.com\u002Fblog\u002Fvoice-of-customer-best-practices-in-retail","TL;DR Voice of customer best practices in retail start with treating every touchpoint (in-store, online, post-purchase, and at return) as a connected listening post, not a separate feedback program. The biggest failure in retail VoC isn't poor collection. It's fragmentation. In-store and ecommerce feedback sitting in different tools means you're making decisions with half the picture. Map your feedback collection to the retail customer journey: pre-purchase, checkout, post-purchase (Day 1–3), product use (Day 7–14), returns, and loyalty. Each stage needs a different method and metric. NPS, CSAT, and CES aren't interchangeable. NPS belongs at the relationship level, CES at friction points like checkout and returns, and CSAT after discrete interactions like support. Closing the feedback loop visibly is what separates retail brands customers trust from ones they forget. Your retail brand probably collects feedback. Post-purchase emails. An in-store kiosk. Maybe a loyalty survey every quarter. And somewhere in your company, there's a dashboard with scores that someone looks at monthly.","https:\u002F\u002Fwww.zonkafeedback.com\u002Fhubfs\u002FVoice%20of%20Customer%20Best%20Practices%20in%20Retail.png","2026-05-25 06:45:00","Tanya Negi - Content Specialist","Customer Feedback",90,"Zonkafeedback","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=www.zonkafeedback.com&sz=64","1820-zonkafeedback","25163718-voice-customer-best-practices-retail-7-strategies-work","TL;DR Voice of customer best practices in retail start with treating every touchpoint (in-store, online, post-purchase, and at return) as a connected listening post, not a separate feedback program. The biggest failure in retail VoC isn't poor collection. It's fragmentation. In-store and ecommerce feedback sitting in d","May 25, 2026",{"id":59,"feed_id":60,"title":61,"link":62,"description":63,"media":64,"published_at":65,"authors":66,"tags":67,"score":68,"source":69,"faviconUrl":70,"sourceSlug":71,"storySlug":72,"summary":73,"publishedLabel":74},24877582,12725,"7 Proven Ways Retailers Can Increase Revenue in a Competitive Market","https:\u002F\u002Fretail-focus.co.uk\u002F7-proven-ways-retailers-can-increase-revenue-in-a-competitive-market\u002F","In today’s retail landscape, increasing revenue is no longer just about selling more products—it’s about creating smarter, more engaging customer experiences. With rising competition from e-commerce and shifting consumer expectations, brick-and-mortar retailers must rethink how they attract, convert, and retain shoppers. The modern store is not just a place of transaction; it’s a carefully curated […] The post 7 Proven Ways Retailers Can Increase Revenue in a Competitive Market appeared first on Retail Focus Magazine - Retail Design .","https:\u002F\u002Fretail-focus.co.uk\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002Fthree-girls-shop.jpg","2026-05-11 12:24:20","Lee Cullumbine","Insight,News,Brand Identity,Customer Experience,Customer Loyalty,Moodby,Retail,Retail Design,Retail Experiences,Retail News,Retail Sales,Retail Storytelling,Royalty free music,Stor...",70,"Retail Focus","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=retail-focus.co.uk&sz=64","12725-retail-focus","24877582-7-proven-ways-retailers-increase-revenue-competitive-market","In today’s retail landscape, increasing revenue is no longer just about selling more products—it’s about creating smarter, more engaging customer experiences. With rising competition from e-commerce and shifting consumer expectations, brick-and-mortar retailers must rethink how they attract, convert, and retain shopper","May 11, 2026",{"id":76,"feed_id":77,"title":78,"link":79,"description":80,"media":81,"published_at":82,"authors":35,"tags":35,"score":51,"source":83,"faviconUrl":84,"sourceSlug":85,"storySlug":86,"summary":80,"publishedLabel":87},25224292,12279,"From pilots to platforms: The next chapter of AI in retail operations","https:\u002F\u002Fwww.retaildive.com\u002Fspons\u002Ffrom-pilots-to-platforms-the-next-chapter-of-ai-in-retail-operations\u002F820687\u002F","The path toward better serving customers starts with store operations.","https:\u002F\u002Fimgproxy.divecdn.com\u002FlbJkc7Lmige2HZOpxOQDqk34IyHAmDc0ZT-oRmbX5qs\u002Fg:ce\u002Frs:fit:770:435\u002FZ3M6Ly9kaXZlc2l0ZS1zdG9yYWdlL2RpdmVpbWFnZS9HZXR0eUltYWdlcy0yMjA4NjkxMTE2LmpwZw==.webp","2026-06-01 09:00:00","Retaildive","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=www.retaildive.com&sz=64","12279-retaildive","25224292-pilots-platforms-next-chapter-ai-retail-operations","Jun 1, 2026",{"id":89,"feed_id":90,"title":91,"link":92,"description":93,"media":94,"published_at":95,"authors":96,"tags":97,"score":19,"source":98,"faviconUrl":99,"sourceSlug":100,"storySlug":101,"summary":93,"publishedLabel":25},25177509,868,"Capitalizing on E-Commerce Industry Growth Strategies for Success","https:\u002F\u002Fsmallbiztrends.com\u002Fe-commerce-industry-growth\u002F","Discover effective strategies to capitalize on e-commerce industry growth and achieve success. Learn how to navigate trends, optimize your online presence, and drive sales in this booming market.","https:\u002F\u002Fmedia.smallbiztrends.com\u002F2026\u002F05\u002FXinXxk7n-key-takeaways-1.jpg","2026-05-28 14:31:00","Robert Johnson","Sales","Smallbiztrends","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=smallbiztrends.com&sz=64","868-smallbiztrends","25177509-capitalizing-e-commerce-industry-growth-strategies-success",{"id":103,"feed_id":104,"title":105,"link":106,"description":107,"media":108,"published_at":109,"authors":110,"tags":111,"score":112,"source":113,"faviconUrl":114,"sourceSlug":115,"storySlug":116,"summary":107,"publishedLabel":117},25035160,13504,"Inside Serendipity’s store-level approach to itsu’s UK retail growth","https:\u002F\u002Fbmmagazine.co.uk\u002Fbusiness\u002Finside-serendipitys-store-level-approach-to-itsus-uk-retail-growth\u002F","Bridging digital visibility and in-store performance across multi-site retail estates is one of the central challenges facing UK retailers seeking sustainable growth. Read more: Inside Serendipity’s store-level approach to itsu’s UK retail growth","https:\u002F\u002Fbmmagazine.co.uk\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002FItsu.jpg","2026-05-18 23:37:00","Business Matters","Business",65,"Bmmagazine","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=bmmagazine.co.uk&sz=64","13504-bmmagazine","25035160-inside-serendipity-s-store-level-approach-itsu-s-uk-retail-growth","May 18, 2026",{"id":119,"feed_id":120,"title":121,"link":122,"description":123,"media":35,"published_at":124,"authors":35,"tags":35,"score":125,"source":126,"faviconUrl":127,"sourceSlug":128,"storySlug":129,"summary":123,"publishedLabel":130},24808316,12054,"Lloyds: Adapting to changing customer behaviour is now a top priority for nine in ten retailers","https:\u002F\u002Fwww.finextra.com\u002Fpressarticle\u002F109762\u002Flloyds-adapting-to-changing-customer-behaviour-is-now-a-top-priority-for-nine-in-ten-retailers?amp%3Butm_source=finextrafeed","New research from Lloyds reveals that 91% of UK retail business owners and decision-makers say adapting to changing customer behaviour is now a top business priority, as retailers face growing pressure to deliver faster, easier and more flexible experiences, both in-store and behind the scenes.","2026-05-07 10:51:00",60,"Finextra","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=www.finextra.com&sz=64","12054-finextra","24808316-lloyds-adapting-changing-customer-behaviour-now-top-priority-nine-ten-retailers","May 7, 2026",{"id":132,"feed_id":60,"title":133,"link":134,"description":135,"media":136,"published_at":137,"authors":138,"tags":139,"score":112,"source":69,"faviconUrl":70,"sourceSlug":71,"storySlug":140,"summary":141,"publishedLabel":142},24940883,"Where Convenience Meets Experience in the Modern Digital Marketplace","https:\u002F\u002Fretail-focus.co.uk\u002Fwhere-convenience-meets-experience-in-the-modern-digital-marketplace\u002F","The approach to using online platforms was once pretty straightforward. You’d log on, find what you needed, make a transaction, then log off. Simple as that. These days, however, things have changed, and the online world is a lot more dynamic. Instead, digital platforms now consider the experience of the user from start to finish, […] The post Where Convenience Meets Experience in the Modern Digital Marketplace appeared first on Retail Focus Magazine - Retail Design .","https:\u002F\u002Fretail-focus.co.uk\u002Fwp-content\u002Fuploads\u002F2026\u002F03\u002Fsortter-txnig9pdvo8-unsplash.jpg","2026-05-13 21:53:07","Ben Green","Insight","24940883-convenience-meets-experience-modern-digital-marketplace","The approach to using online platforms was once pretty straightforward. You’d log on, find what you needed, make a transaction, then log off. Simple as that. These days, however, things have changed, and the online world is a lot more dynamic. Instead, digital platforms now consider the experience of the user from star","May 13, 2026",{"id":144,"feed_id":145,"title":146,"link":147,"description":148,"media":149,"published_at":150,"authors":151,"tags":152,"score":153,"source":154,"faviconUrl":155,"sourceSlug":156,"storySlug":157,"summary":148,"publishedLabel":158},24764545,10843,"How AI Is Redefining Physical Stores: Report","https:\u002F\u002Finvisionmag.com\u002Fhow-ai-is-redefining-physical-stores-report\u002F","Retailers must adapt to three forces reshaping in-person shopping, finds new research by ICSC, McKinsey & Co.","https:\u002F\u002Finvisionmag.com\u002Fwp-content\u002Fuploads\u002F2026\u002F05\u002FiStock-2101338435.jpg","2026-05-05 01:59:38","INVISION Staff","Headlines,ai,consumer behavior,Consumer Spending,Latest News Top,retail,technology",50,"Invisionmag","https:\u002F\u002Fwww.google.com\u002Fs2\u002Ffavicons?domain=invisionmag.com&sz=64","10843-invisionmag","24764545-ai-redefining-physical-stores-report","May 5, 2026",{"id":160,"feed_id":161,"title":162,"link":163,"description":164,"media":165,"published_at":166,"authors":167,"tags":168,"score":169,"source":98,"faviconUrl":99,"sourceSlug":170,"storySlug":171,"summary":164,"publishedLabel":172},24864157,12977,"Effectively Handling Returns and Exchanges in Retail","https:\u002F\u002Fsmallbiztrends.com\u002Fhandling-returns-and-exchanges\u002F","Discover essential strategies for effectively handling returns and exchanges in retail. Learn best practices to enhance customer satisfaction, streamline processes, and reduce costs while managing returns and exchanges efficiently.","https:\u002F\u002Fmedia.smallbiztrends.com\u002F2026\u002F03\u002Fq9auCaw5-key-takeaways.jpg","2026-05-10 13:31:00","Elizabeth White","Retail Business",55,"12977-smallbiztrends","24864157-effectively-handling-returns-exchanges-retail","May 10, 2026",{"id":174,"feed_id":161,"title":162,"link":163,"description":164,"media":165,"published_at":166,"authors":167,"tags":168,"score":169,"source":98,"faviconUrl":99,"sourceSlug":170,"storySlug":175,"summary":164,"publishedLabel":172},24864160,"24864160-effectively-handling-returns-exchanges-retail",[177,180,182,185,187,189,191,193,195,197],{"id":71,"name":69,"faviconUrl":70,"path":178,"count":179},"\u002Fsources\u002F12725-retail-focus",2,{"id":170,"name":98,"faviconUrl":99,"path":181,"count":179},"\u002Fsources\u002F12977-smallbiztrends",{"id":22,"name":20,"faviconUrl":21,"path":183,"count":184},"\u002Fsources\u002F1990-ringcentral",1,{"id":39,"name":37,"faviconUrl":38,"path":186,"count":184},"\u002Fsources\u002F12298-retailcustomerexperience",{"id":54,"name":52,"faviconUrl":53,"path":188,"count":184},"\u002Fsources\u002F1820-zonkafeedback",{"id":85,"name":83,"faviconUrl":84,"path":190,"count":184},"\u002Fsources\u002F12279-retaildive",{"id":100,"name":98,"faviconUrl":99,"path":192,"count":184},"\u002Fsources\u002F868-smallbiztrends",{"id":115,"name":113,"faviconUrl":114,"path":194,"count":184},"\u002Fsources\u002F13504-bmmagazine",{"id":128,"name":126,"faviconUrl":127,"path":196,"count":184},"\u002Fsources\u002F12054-finextra",{"id":156,"name":154,"faviconUrl":155,"path":198,"count":184},"\u002Fsources\u002F10843-invisionmag",326,28,true]