Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in their inbox. When every team improves its own slice of the work without understanding how those slices connect, the organization ends up with a collection of locally optimized steps that don't add up to a well-functioning system.
Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in their inbox.
When every team improves its own slice of the work without understanding how those slices connect, the organization ends up with a collection of locally optimized steps that don't add up to a...
Quality improves in one department while handoff errors multiply between departments.
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Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in their inbox. When every team improves its own slice of the work without understanding how those slices connect, the organization ends up with a collection of locally optimized steps that don't add up to a well-functioning system. Quality improves in one department while handoff errors multiply between departments.
There's a failure mode built into that local focus.
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