Useful takeaways from this story.

Last-mile delivery is the most expensive, most visible, and most operationally complex part of the supply chain.

It is where customer promises are either kept or broken.

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The useful part

Last-mile delivery is the most expensive, most visible, and most operationally complex part of the supply chain. It accounts for up to 53% of total shipping costs. It is where customer promises are either kept or broken.

Details worth keeping

It accounts for up to 53% of total shipping costs. It is where customer promises are either kept or broken.

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