Newstalkkzrg iconNewstalkkzrgJul 6, 2026

BBB: 90% of customer reviews that mention AI services express negativity

Consumers are increasingly frustrated with artificial intelligence-powered customer service and are reporting a rise in scams that use the technology, according to a new Better Business Bureau study.The BBB said it reviewed more than 100,000 complaints, reviews and Scam Tracker reports over the past

BBB: 90% of customer reviews that mention AI services express negativity
Read original More from Newstalkkzrg

Share this story

Send the public story page.

Useful takeaways from this story.

Consumers are increasingly frustrated with artificial intelligence-powered customer service and are reporting a rise in scams that use the technology, according to a new Better Business Bureau study.The BBB...

Building the complete brief

The page is ready to read now. The fuller skim-friendly version will appear here automatically.

The useful part

Consumers are increasingly frustrated with artificial intelligence-powered customer service and are reporting a rise in scams that use the technology, according to a new Better Business Bureau study.The BBB said it reviewed more than 100,000 complaints, reviews and Scam Tracker reports over the past

Details worth keeping

Consumers are increasingly frustrated with artificial intelligence-powered customer service and are reporting a rise in scams that use the technology, according to a new Better Business Bureau study.The BBB said it reviewed more than 100,000 complaints, reviews and Scam Tracker reports over the past

Keep reading in the app

Open the app view to save this story, compare related coverage, and continue from the same source.

Open in app