How we replaced "looks good to me" with automated evaluation catching 92% of hallucinations before deployment The Problem: Why "Vibe Checks" Fail in Production Three months ago, our team shipped a RAG-based customer support assistant.
How we replaced "looks good to me" with automated evaluation catching 92% of hallucinations before deployment The Problem:
Why "Vibe Checks" Fail in Production Three months ago, our team shipped a RAG-based customer support assistant.
By the time we caught it, 500+ users had seen hallucinated responses.
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How we replaced "looks good to me" with automated evaluation catching 92% of hallucinations before deployment The Problem: Why "Vibe Checks" Fail in Production Three months ago, our team shipped a RAG-based customer support assistant. It worked great in testing â€" we'd ask it questions, read the answers, and say "yeah, that looks right." Then it hit production.
The assistant confidently cited a policy that didn't exist. The post-mortem was brutal: we had zero automated evaluation.
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