It gets funded, it ships surveys, the scores land in a slide once a quarter, and everyone agrees feedback matters. Most programs stall between Level 2 and Level 3, and the reason is almost never the tooling.
Most programs stall between Level 2 and Level 3, and the reason is almost never the tooling.
Maturity is best read across five dimensions: data collection, governance, analysis, action, and executive buy-in.
It's the absence of an owner, a shared standard, and a process for acting on what comes in.
The page is ready to read now. The fuller skim-friendly version will appear here automatically.
Most programs stall between Level 2 and Level 3, and the reason is almost never the tooling. It's the absence of an owner, a shared standard, and a process for acting on what comes in. Maturity is best read across five dimensions: data collection, governance, analysis, action, and executive buy-in.
A program can sit at different levels on each.
Open the app view to save this story, compare related coverage, and continue from the same source.