Invgate iconInvgateAug 18, 2026

Azure DevOps and ITSM: How to Connect Development and IT Support

When a support ticket requires development work, Azure DevOps can handle what happens on the development side. The challenge is keeping that work connected to the service desk, where the original request, user communication, and ticket lifecycle still live.

Azure DevOps and ITSM: How to Connect Development and IT Support

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When a support ticket requires development work, Azure DevOps can handle what happens on the development side.

The challenge is keeping that work connected to the service desk, where the original request, user communication, and ticket lifecycle still live.

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When a support ticket requires development work, Azure DevOps can handle what happens on the development side. The challenge is keeping that work connected to the service desk, where the original request, user communication, and ticket lifecycle still live.

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