Serval’s super agent Catalyst creates roving background agents to identify and fix IT issues before they’re ticketed

The useful part

Serval is also using Catalyst to create background agents that continuously inspect connected systems for emerging problems and propose fixes before an employee files a ticket. That distinction matters because enterprise service management vendors are rapidly converging on AI-assisted workflow creation. "You just started with a single prompt, and now you've got enterprise-grade workf...

How it works

• Catalyst sits above Serval's AI-native service management platform as an admin-facing "super agent." It can inspect ticket history, standard operating procedures or natural-language instructions, identify...
• ServiceNow's Build Agent can already translate natural-language instructions into full-stack applications, flows, scripts and other platform metadata, while its AI Agent Advisor can analyze instance records...

Example or evidence

• Serval is making Catalyst, its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to decide what should be...