Plenty of teams stand one up in a week, fill it with a first batch of articles, and watch it slowly drift out of date until people stop trusting it. The articles that once deflected tickets now send readers back to the help desk, because the steps no longer match the product.
Plenty of teams stand one up in a week, fill it with a first batch of articles, and watch it slowly drift out of date until people stop trusting it.
The articles that once deflected tickets now send readers back to the help desk, because the steps no longer match the product.
A knowledge base is easy to launch and hard to keep useful.
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Plenty of teams stand one up in a week, fill it with a first batch of articles, and watch it slowly drift out of date until people stop trusting it. The articles that once deflected tickets now send readers back to the help desk, because the steps no longer match the product. A knowledge base is easy to launch and hard to keep useful.
A knowledge base is easy to launch and hard to keep useful.
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