Nbcnewyork iconNbcnewyorkAug 24, 2026 ~1 min source read

Seven hours out of order. Mamdani reveals cause of Bronx 911 outage

Mayor Zohran Mamdani has shed light on last week's 911 outage in the Bronx, which resulted in hundreds of calls not going through in the pre-dawn hours of the morning. Officials have said many of the 911 calls made throughout the morning outage managed to get rerouted to additional call centers, but several hundred callers were not able to connect with an operator.

Seven hours out of order. Mamdani reveals cause of Bronx 911 outage

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Mayor Zohran Mamdani has shed light on last week's 911 outage in the Bronx, which resulted in hundreds of calls not going through in the pre-dawn hours of the morning.

Officials have said many of the 911 calls made throughout the morning outage managed to get rerouted to additional call centers, but several hundred callers were not able to connect with an operator.

"What we found is that a significant number of the calls that were coming in over the course of that period of time were being rerouted to another part of the 911 system," Mamdani said.

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Mayor Zohran Mamdani has shed light on last week's 911 outage in the Bronx, which resulted in hundreds of calls not going through in the pre-dawn hours of the morning. Officials have said many of the 911 calls made throughout the morning outage managed to get rerouted to additional call centers, but several hundred callers were not able to connect with an operator. "What we found is that a significant number of the calls that were coming in over the course of that period of time were being rerouted to another part of the 911 system," Mamdani said.

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  • "As it was going through the day, the work was being done to do everything we could to reach out to New Yorkers directly to ensure we could provide them with whatever service was necessary." Motorola did...

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