Berkeley iconBerkeleyAug 25, 2026 ~2 min source read

Three Qualities That Can Make You an Inspiring Leader

After another loud noise, you realize there's a hole in the side of the aircraft. As air rushes out, the plane is rapidly descending—over 20,000 feet in less than five minutes.

Three Qualities That Can Make You an Inspiring Leader

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After another loud noise, you realize there's a hole in the side of the aircraft.

As air rushes out, the plane is rapidly descending—over 20,000 feet in less than five minutes.

If you faced what passengers of Southwest Airlines 1380 experienced, you would probably do what they did: frantically write goodbye messages to your family and loved ones, thinking that these are your last...

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The useful part

After another loud noise, you realize there's a hole in the side of the aircraft. As air rushes out, the plane is rapidly descending—over 20,000 feet in less than five minutes. If you faced what passengers of Southwest Airlines 1380 experienced, you would probably do what they did: frantically write goodbye messages to your family and loved ones, thinking that these are your last moments on Earth.

How it works

  • As Captain Shults expertly landed the plane, she calmly and peacefully talked to air traffic control.
  • After landing, she got up and went row by row, looking every passenger in the eye to make sure they were OK.
  • People talked afterward about her words, her stature, and her empathy as she walked down that aisle.
  • Contrast Captain Shults's experience with another captain who also dealt with a massive hole in his vessel, Francesco Schettino, captain of the Costa Concordia.
  • Headed out on a seven-day cruise in the Mediterranean, the ship got too close to shore.

What to take from it

The rocks tore a 115-foot hole in the side of the ship, which caused it to eventually capsize. Before calling the Coast Guard, Captain Schettino spent time getting his story straight.

Details worth keeping

Imagine you're on a plane and suddenly hear an explosion. The whole plane rattles, and you see the left engine is on fire.

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