Customer.io: GTM AI Engineer
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Useful takeaways from this story.
Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data.
Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built...
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The useful part
Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Over the last 3.5 months, our GTM AI team has built 11 agents now running in production, serving 120 active users and roughly 25,000 tool calls a day — all through custom CLIs that work, but weren't built to scale.
How it works
- We believe businesses can run leaner and go further when they deploy AI agents well, and we're figuring out that motion in real time.
- This role owns the scale and reliability layer so the rest of the team can keep building.
- A point of view — we want someone who asks "why did you build it that way?" and has a specific answer for what to do instead.
- Comfortable being wrong — you try things fast, and you course-correct just as fast.
- AI-native by default — you'd rather direct Claude to write and QA code than write it by hand.
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