Chime Financial, Inc: CX Partner Manager

The useful part

Remote, USA About the role We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences. You will use data to diagnose performance trends, identify root causes, and drive clear action plans with internal teams and external partner leaders.

How it works

• Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.
• Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
• You will play a hands-on role in partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.
• The base salary offered for this role and level of experience will begin at $105,000.00 and up to $145,000.00.
• Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

What to take from it

The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.