Forrester iconForresterAug 28, 2026

Before You Build An AI-Powered Enterprise, Build Its Human Foundation

At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives.

Before You Build An AI-Powered Enterprise, Build Its Human Foundation

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At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives.

Organizations don't organically mature into effective AI adoption.

Organizations don't organically mature into effective AI adoption. At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives.

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At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives. Organizations don't organically mature into effective AI adoption.

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Organizations don't organically mature into effective AI adoption.

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