What Does a UX Research Agency Do? A Guide for Enterprise Teams

The useful part

Most enterprise teams start looking for a UX research agency for one of two reasons. Either the research backlog is growing faster than the internal team can handle it, or an important product decision is coming up and nobody has enough time to run the research before that decision has to be made. Others work more like staffing firms and place a researcher on your team for a set number of hours.

How it works

• They often describe themselves in similar ways, which makes it hard to understand what you are actually buying until you start comparing how the work is delivered.
• We will explain what a UX research agency actually does, the main types of research these agencies run, and what you should expect to receive at the end of an engagement.
• What a UX research agency does day to day A UX research agency plans and runs research for your team so you can make product decisions based on how people actually behave, instead of guessing.
• The agency turns it into a study, runs the research, and gives you findings your team can use to decide what...

What to take from it

By the end, you will have a much clearer idea of which model fits an enterprise product team and what to check before choosing a partner.

Example or evidence

• One company might give you access to research software.