More than a third of workers say they’re hoarding expertise because they fear being replaced by the AI agents they’re being asked to train

The useful part

employees that software on their work computers would begin capturing mouse movements, clicks, and keystrokes. Meta needed this data, they said, to help train its AI agents on real examples of how people work. Any company trying to automate workflows with artificial intelligence needs access to how humans actually perform these tasks.

How it works

• In May, a month after news of Meta's click-tracking broke, the company laid off 8,000 people and gave AI as the reason.
• McKinsey, for instance, created its internal generative AI, Lilli, by drawing on the expertise that had been developed in the firm over its long history.
• For most of McKinsey's history, she said, "our knowledge was with our experts." Lilli is the attempt to take that knowledge out of the experts and make it an organization-wide resource.

Details worth keeping

The director of design for Lilli made the underlying logic explicit. From the perspective of the organization, this makes perfect sense.