Government Issues National Communication Policy Setting New Rules for Ministries and Agencies

The useful part

Kenyans.co.ke Skip to main content --> State Unveils New National Policy on Government Communication --> --> by Diana Imanene on Monday, 31 August 2026. The policy was formally published through Gazette Notices dated August 28, 2026, establishing a framework to guide government communication across ministries, departments and agencies. Under the policy, government communication will be coordinated across ministries, departments and agencies to ensure that official messages are consistent and do not create confusion among members of the public.

How it works

• During emergencies and crises, the framework provides for structured crisis, emergency and risk communication.
• The policy also recognises the growing role of social media and other digital platforms in how Kenyans receive information.
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• Photo Raymond Omollo --> The Government has introduced a new National Communication Policy that sets out how ministries, departments and state agencies should communicate with Kenyans, with a focus on...
• Photo Citizen Digital The framework seeks to create common standards across Government so that citizens can receive clearer information about government programmes, policies and services regardless of the...

What to take from it

Further, the Government says the new framework is ultimately intended to strengthen transparency, citizen engagement, and public trust by ensuring that Kenyans receive credible and timely information while having clearer opportunities to engage with and give feedback to public institutions. The Government will also be expected to communicate proactively rather than waiting for public concerns to escalate. This is intended to improve awareness of government services, programmes and policies and ensure citizens receive relevant information in good time.

Example or evidence

• The policy was developed through a consultative process involving government institutions and other stakeholders, building on recommendations made by the Taskforce on the Improvement of Government...
• Government communication will therefore make greater use of new media alongside traditional platforms such as television, radio and newspapers.
• The policy further seeks to improve the professionalism of government communication by establishing clearer procedures and standards for officials and agencies responsible for sharing information with the...
• Government agencies will also be expected to communicate in a way that is accessible to different groups of citizens, helping more people understand policies, programmes and services that affect them.

Details worth keeping

State Unveils New National Policy on Government Communication. 1:05 pm An aerial view of the Nairobi Central Business District (CBD). Riruta-Ngong MGR Public Participation in Karen on August 26.

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