Kevinmd iconKevinmdSep 2, 2026

Patient balance collection is nobody’s actual job

A patient is checking out after a routine visit, and the front desk has to say the number out loud: 400 dollars, today, under the deductible.

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A patient is checking out after a routine visit, and the front desk has to say the number out loud: 400 dollars, today, under the deductible.

The staffer wasn't hired for this conversation and doesn't have much beyond "that's what the system says you owe." This exact scene runs in practices Read more… Patient balance collection is nobody's actual...

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A patient is checking out after a routine visit, and the front desk has to say the number out loud: 400 dollars, today, under the deductible. The staffer wasn't hired for this conversation and doesn't have much beyond "that's what the system says you owe." This exact scene runs in practices Read more… Patient balance collection is nobody's actual job originally appeared in KevinMD.com.

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The staffer wasn't hired for this conversation and doesn't have much beyond "that's what the system says you owe." This exact scene runs in practices Read more… Patient balance collection is nobody's actual job originally appeared in KevinMD.com.

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