Why AI Customer Service Agents Give Confidently Wrong Answers
AI customer service agents give confidently wrong answers because they are built to produce fluent, plausible text, not to verify whether that text is true.
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AI customer service agents give confidently wrong answers because they are built to produce fluent, plausible text, not to verify whether that text is true.
When a language model does not have the right information in front of it, it fills the gap with the statistically likely answer instead of admitting uncertainty, and it delivers […] The post Why AI Customer...
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AI customer service agents give confidently wrong answers because they are built to produce fluent, plausible text, not to verify whether that text is true. When a language model does not have the right information in front of it, it fills the gap with the statistically likely answer instead of admitting uncertainty, and it delivers […] The post Why AI Customer Service Agents Give Confidently Wrong Answers first appeared on techbuzzireland.com.
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When a language model does not have the right information in front of it, it fills the gap with the statistically likely answer instead of admitting uncertainty, and it delivers […] The post Why AI Customer Service Agents Give Confidently Wrong Answers first appeared on techbuzzireland.com.
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