PagerDuty: Account Manager- DC

The useful part

Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

How it works

• The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.
• PagerDuty is seeking an Account Manager to join our diverse, customer-focused team!
• As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
• You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.
• This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty's platform while driving revenue growth.

What to take from it

Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. KEY RESPONSIBILITIES Own a portfolio of existing customers to ensure adoption, value realization, and retention.

Details worth keeping

(NYSE: PD) is the global leader in AI-first digital operations.