Living Our Values: A practical guide to what Dreamforce 2026 will cover

# What this guide covers This brief lays out the agenda threads and concrete examples in Salesforce's Dreamforce 2026 preview. It focuses on the program items tied to the company's values so you can decide which sessions, demos, and community events to prioritize.

# Trust: making agentic AI governable Dreamforce foregrounds trust as the top value. Expect a Trust Map on the Dreamforce Campground and online that maps guardrails for agentic AI. Session topics listed include human vetoes (the decisions agents must never make), risk evaluation and continuous testing, and practical frameworks to deliver agents while meeting governance and security requirements.

• Session frameworks for pre- and post-deployment risk evaluation and continuous monitoring.
• Concrete examples of human-in-the-loop controls, labeled as the human veto.
• Accessibility and human-rights-oriented governance approaches that position trust as a business advantage.

# Customer Success: scaling the Agentic Enterprise Customer Success sessions show how businesses and institutions scale agents and platform integrations. The main keynote includes Salesforce leadership discussing the Agentic Enterprise. Salesforce on Salesforce and Customer Zero case studies promise operational lessons: what broke, what scaled, and how customers were empowered.

• Nonprofit and education keynotes on applying agentic models to mission-driven organizations and campuses.
• Community meetups for nonprofit and higher-education practitioners for peer Q&A and practical tips on Education Cloud, Data 360, Slack, and related tools.

# Innovation: applied agent use cases and products Dreamforce highlights applied innovation rather than abstract visions. Sessions and demos include Dreampitch (impact-focused startup competition) and several customer stories that show agents in production:

• YMCA of San Diego: using Agentforce to scale member support across languages and around the clock without adding headcount.
• Make-A-Wish UK: an Agentforce-powered Wish Matching Agent designed to scale wish fulfillment processes.

Look for product demos that focus on production-readiness: goal-oriented agents, Agentforce improvements, and multicloud ecosystems that combine agentic AI with self-service portals.

# Equality and Sustainability: program directions

# How to use this preview If you plan to attend or watch on Salesforce+:

• Add the trusted AI trail map and human-veto sessions to your agenda if you are responsible for AI governance or production agents.
• Prioritize Customer Zero talks and Salesforce on Salesforce case studies if you are implementing agents at scale and want operational playbooks.
• Watch Dreampitch and the Agentforce customer demos if your focus is quick wins that reduce staff load or increase service capacity.

# Final practical notes Dreamforce will stream sessions on Salesforce+. Use the program's trust- and agent-focused tracks to sort sessions that combine governance, testing, and human oversight with the technical demos and customer stories that show how agents behave in production.