Healthtechmagazine iconHealthtechmagazineSep 11, 2026

Before the Chatbot: Improving Patient Care Access Begins at the Foundation

are rolling out chatbots powered by artificial intelligence to answer patient questions, guide people to care and help navigate the system. If patients are already using ChatGPT and other AI tools for health information, healthcare organizations naturally want to meet them where they're at.

Before the Chatbot: Improving Patient Care Access Begins at the Foundation

Share this story

Send the public story page.

Useful takeaways from this story.

are rolling out chatbots powered by artificial intelligence to answer patient questions, guide people to care and help navigate the system.

If patients are already using ChatGPT and other AI tools for health information, healthcare organizations naturally want to meet them where they're at.

As an emergency physician, I think the growing interest in healthcare chatbots reveals something more important: how difficult it can be for patients to access care.

Building the complete brief

The page is ready to read now. The fuller skim-friendly version will appear here automatically.

The useful part

are rolling out chatbots powered by artificial intelligence to answer patient questions, guide people to care and help navigate the system. If patients are already using ChatGPT and other AI tools for health information, healthcare organizations naturally want to meet them where they're at. As an emergency physician, I think the growing interest in healthcare chatbots reveals something more important: how difficult it can be for patients to access care.

Details worth keeping

As a business leader, I understand the appeal.

Keep reading in the app

Open the app view to save this story, compare related coverage, and continue from the same source.

Open in app