LG responds after Gamers Nexus claims its smart TVs record users continuously

# What happened A long technical report and video released by Gamers Nexus, produced with Level1 Techs and independent cybersecurity researchers, accused LG's smart TVs of recording users' audio even when the TVs were asleep or offline. The report also said the TVs collected data such as IP addresses, geographic locations, names of nearby Wi-Fi networks, and details about devices on those networks.

LG pushed back with a detailed statement posted on its website a few days after the video appeared. The company said recent media coverage may have created misconceptions about how its smart TVs operate and supplied clarifications about voice processing and optional features.

# The central claims The Gamers Nexus report focused on two main categories of concern:

• Data collection: The report asserted the TVs gather network-related and location information — IP addresses, nearby Wi-Fi names, and connected devices — which could be useful to businesses but also increase exposure to exploits.

# LG's response LG stated clearly that its smart TVs do not continuously record or transmit users' conversations. It explained how voice handling works:

• Speech-to-text processing begins only after a user triggers voice interaction by saying a supported wake word or pressing the voice button on the remote.

On security, LG acknowledged that no connected product is completely immune to vulnerabilities. The company described ongoing monitoring, testing, and improvements as necessary throughout a product's lifecycle.

# Why this matters to users

For users who want to reduce risk, LG's assertion that data-collecting features are disabled by default is relevant. If accurate, the default settings limit passive data capture. If a user enables voice interaction or ACR, that changes what data the TV processes.

# What to watch next

• Any firmware updates, security bulletins, or clarifications LG issues that change behavior or settings.
• Vendor guidance on how to verify or disable optional features in TV settings.

# Bottom line A technical investigation raised serious questions about audio capture and data collection on LG smart TVs. LG's public response denies continuous recording, describes voice processing as triggered by wake words or remote input, and says data-collection features are opt-in. The situation hinges on the accuracy of the technical findings and whether owners can confirm and control the TV's settings and behavior.