Healthtechmagazine iconHealthtechmagazineSep 14, 2026

Connected Care: Reid Health Transforms Clinical and IT Collaboration To Serve Its Rural Community

It shows up in turnover, productivity, patient access, quality and, of course, patient engagement and financial performance," says CIO Muhammad Siddiqui. When Richmond, Ind.-based Reid Health set out to improve its electronic health record (EHR) system, it didn't approach the transformation as an IT-led project.

Connected Care: Reid Health Transforms Clinical and IT Collaboration To Serve Its Rural Community

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It shows up in turnover, productivity, patient access, quality and, of course, patient engagement and financial performance," says CIO Muhammad Siddiqui.

When Richmond, Ind.-based Reid Health set out to improve its electronic health record (EHR) system, it didn't approach the transformation as an IT-led project.

It started with listening to clinicians and understanding their work firsthand.

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When Richmond, Ind.-based Reid Health set out to improve its electronic health record (EHR) system, it didn't approach the transformation as an IT-led project. It started with listening to clinicians and understanding their work firsthand. It shows up in turnover, productivity, patient access, quality and, of course, patient engagement and financial performance," says CIO Muhammad Siddiqui.

How it works

  • "IT's role isn't to be an order-taker, and it doesn't have to be a department of 'no.' IT should be a partner that brings structure, safety and execution…

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