# What this session covers
AADOM Amplify's HR-focused session with HR for Health aims to help dental office managers navigate everyday HR problems without becoming HR lawyers. The live, interactive course on September 30, 2026 at 1:00 pm Eastern (Zoom Meeting) focuses on real-world scenarios you face daily: attendance and performance problems, difficult behavior, complaints, conflict, and investigations.
# Who's presenting
Jill Hasselmann, Chief Growth Officer for HR for Health, brings experience in wage-and-hour laws, employee relations, and HR for healthcare practices. Vanessa Buchheit, General Manager for HR for Health, has nearly two decades in dental operations and leadership roles including COO positions at Dental Support Organizations.
# What you will learn
The course is structured around actionable steps and practice-based scenarios. Specific learning outcomes listed by AADOM include:
- Recognize when an employee issue requires more than day-to-day management and determine whether to handle it, document it, or escalate it.
- Manage complaints, conflict, and investigations appropriately, and recognize indicators that a workplace issue may rise to harassment or discrimination.
- Apply HR decision-making to realistic dental-practice scenarios so you can respond with a clearer framework and fewer costly mistakes.
# Practical format and intended audience
This session is designed for office managers and practice leaders who regularly encounter HR issues but are not HR specialists. It uses interactive, real-world scenarios and discussion so attendees can practice the recommended approaches and leave with usable tools and decision frameworks.
# Logistics and access
- Format: Zoom Meeting (live) on 9/30/26 at 1:00 pm Eastern.
- Cost: Free for AADOM members and non-members.
# Why this matters for office managers
Dental practices face recurring HR situations that create high risk when handled inconsistently: unchecked performance issues, poor documentation, mishandled complaints, and improper investigations. The session focuses on clear, repeatable actions — deciding when to escalate, how to document, and how to run corrective conversations — that reduce legal exposure and improve team outcomes.
# Suggested next steps after the session
- Apply the documented conversation and corrective-action templates discussed in the course to current personnel files.
- Review your escalation thresholds so managers know when to involve HR or legal counsel.
- Ensure your practice's complaint and investigation process aligns with the recognition points for harassment or discrimination presented in the session.
# Related resources mentioned
The session is part of AADOM's Amplify series and connects to HR for Health for ongoing HR resources, compliance updates, and practice-focused guidance.