Webwire iconWebwireSep 17, 2026

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each company's unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows..

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

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Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry.

They combine industry expertise with each company's unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows..

- The launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise.

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Zendesk introduced Specialized AI Agents, purpose-built for the work that matters most to a specific business or industry. They combine industry expertise with each company's unique knowledge, workflows and connected systems to take action and automate up to 80% of workflows.. - The launch includes Industry Agents, which come ready for common, high-value work in specific industries, and Custom Agents, which businesses build around their own processes, policies and expertise.

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