Arch Insurance appoints Gaurav Sharma as chief information officer

# What happened Arch Insurance International has appointed Gaurav Sharma as its chief information officer, effective immediately. He will be based in London and report to Ketan Motwani, chief operating officer of Arch Insurance International.

# Who Sharma is Sharma has more than 25 years of experience leading technology functions and large transformation programmes. Before joining Arch he was head of technology at AXA Health. His earlier senior technology roles included positions at RSA Insurance UK, Zurich Insurance and Aspen Re.

# What his brief will cover Sharma is charged with executing Arch's technology modernisation agenda. The company framed that agenda around delivering tangible outcomes that support business strategy and growth ambitions. Specific priorities called out include infrastructure modernisation to support sustainable growth, underwriting capability, technology resilience and customer experience.

# Reporting and leadership context Sharma reports directly to Ketan Motwani. Motwani joined Arch in June 2024 as UK chief operating officer, after serving at Aon UK with responsibility for transformation, service delivery, operations and digital platforms. Motwani described Sharma's background in architecture, technology delivery and service management as relevant for leading the next phase of Arch's technology work.

# Recent turnover in the CIO seat

# Why this matters for Arch Arch positions technology resilience and modern infrastructure as components of its growth strategy. Bringing in a CIO with long-standing insurance technology experience signals a management focus on completing or advancing the modernisation programme so it supports underwriting, operational resilience and customer-facing services.

# What to watch next

• How quickly Sharma maps and prioritises the existing modernisation initiatives and milestones left by the previous CIO.
• Any structural or delivery changes he introduces for architecture, service management and platform delivery.
• Progress on infrastructure modernisation projects tied to underwriting performance, resilience metrics and customer experience improvements.

# Bottom line Arch has hired an experienced insurance technology executive to lead its next phase of modernisation. The appointment comes after a recent CIO turnover, leaving Sharma responsible for steering programmes already underway and delivering technology outcomes that align with Arch's growth and operational priorities.