Supplychain247 iconSupplychain247Sep 17, 2026 ~5 min source read

Logistics Firms Are Using AI More, but Most Workers Still Want Human Checks

A 2026 industry study shows AI moved from experiments into daily workflows, training rose sharply, and organizations are responding to fraud and cyber risks — even as only a small share of respondents fully trust AI outputs.

Report: Logistics AI Use Surges, but Trust Hasn’t Caught Up

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Logistics AI Use Surges, but Trust Hasn't Caught Up Annual study of logistics trends finds employee AI use reached 65%, while only 7% report strong confidence Source:

AI also finished last among the seven data and information sources evaluated in the study.

Getty Images AI adoption among logistics companies more than doubled in 2026, but only 7% expressed strong trust in the technology's recommendations.

The useful part

Logistics AI Use Surges, but Trust Hasn't Caught Up Annual study of logistics trends finds employee AI use reached 65%, while only 7% report strong confidence Source: Getty Images AI adoption among logistics companies more than doubled in 2026, but only 7% expressed strong trust in the technology's recommendations. By 24/7 Staff September 17, 2026 An expanded version of this story appears in the September 2026 issue of Logistics Management.

How it works

  • More employees now have permission, training, and organizational guidance to use the technology in their daily work.
  • AI also finished last among the seven data and information sources evaluated in the study.
  • or fabricated documents concerned 53%, followed by double brokering at 47%, carrier identity fraud at 45%, fictitious pickups or phantom loads at 43%, and invoice or billing fraud at 42%.
  • However, only 15% said they were very well prepared with clear strategies and resources in place.
  • Explore five supply chain trends of 2026, including connected networks, tariff compliance, smart packaging, traceability, AI, automation, and resilience.

What to take from it

Logistics AI Use Surges, but Trust Hasn't Caught Up WiseTech Launches Tool That Forecasts Ocean Freight Capacity Risks. Learn how Robots-to-Goods automation addresses labor variability, changing demand, SKU complexity, storage density, and warehouse fulfillment resilience. The study found companies feel better prepared for emerging risks overall.

Example or evidence

  • Six Supply Chain AI Developments Worth Watching | Eight Ways to Build a More Resilient Supply Chain With AI Employers helping workers with AI guidance Companies are doing more to help employees understand...
  • The changes suggest AI has moved beyond isolated experiments at many logistics companies.
  • That does not mean they are prepared to accept its answers without checking them.
  • Trust in AI an ongoing issue Only 7% of respondents reported high or very high trust in output and recommendations.

Details worth keeping

Logistics AI Use Surges, but Trust Hasn't Caught Up. Another 55% expressed moderate trust, while 38% reported low or no trust. The findings indicate that logistics professionals are comfortable using AI but remain reluctant to act on its recommendations without human review.

Related coverage

  • Wcpo: A new report found that businesses are racing to roll out AI-powered shopping tools, but many consumers aren't fully on board yet.
  • Supplychain247: Gartner expects autonomous supply chain planning to remain limited through 2030 despite heavy spending on AI and automation.

More context around this story.

Transportation Is Becoming Computational

A transportation plan can be optimal at 8:00 a.m. and obsolete by 8:20. A driver calls out. Traffic changes. A customer appointment moves. A warehouse falls behind. A carrier rejects a tender. A shipment that looked routine becomes urgent. The post Transportation Is Becoming Computational appeared first on Logistics Vi

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