Empower AI Secures Potential $205.1M DCSA Task Order for Enterprise IT Customer Support

# What happened Empower AI won a Defense Counterintelligence and Security Agency (DCSA) task order for enterprise IT customer support. The award has a $36.9 million face value and can reach $205.1 million if all contract options are exercised.

# What the contract covers The hybrid firm-fixed-price, labor-hour and time-and-materials task order covers:

• Service desk and knowledge center operations
• IT service management and IT lifecycle services
• End-user and endpoint support
• Collaboration and communications support

DCSA framed the requirement against its 2025–2030 IT Strategic Plan priorities, including IT modernization, cloud capabilities, enhanced data management and creating a secure, scalable environment.

# Timing, funding and place of performance The contract's base period runs Sept. 21, 2026 through June 20, 2027. Work will be performed in Quantico, Virginia. DCSA Procurement Solutions in Quantico is the contracting activity. At award the agency obligated $26.1 million in fiscal 2026 operations and maintenance and defense working capital fund appropriations.

# Who is Empower AI and how this fits their recent business Empower AI is based in Reston, Virginia. The company recently won other federal IT opportunities: a potential $145.6 million task order under the GSA DIGIT XGen Alliant 2 vehicle in July, selection among 43 firms for the first phase of GSA's Alliant 3 GWAC in February, and placement on NASA's SEWP VI contract vehicle.

# Why it matters for DCSA and contractors For DCSA, the task order supplies outsourced customer-facing IT support functions that map to the agency's modernization and cloud objectives. For contractors, the award shows continued demand for integrated service desk, lifecycle and collaboration support under hybrid contract types and highlights the value of placement on major GWAC and contract vehicles.

# Immediate practical takeaways

• Expect initial work to focus on operational support: service desk, knowledge center, endpoint help and communications tools.
• The award's funding at obligation ($26.1M) covers near-term needs while options provide a path to scale work through 2027 and beyond.
• Firms pursuing similar opportunities should consider GWAC placement and past performance in enterprise IT support when competing for DCSA and other agency task orders.