Reimagining service delivery in the agentic era with Google Public Sector

The useful part

State and local governments are driven by a shared mission to provide responsive, equitable, and accessible services. However, achieving this goal is often hindered by legacy technical debt, disconnected data, and heavy administrative burdens that slow down mission delivery. Crucial caseworker information frequently resides in isolated repositories managed by separate departments.

How it works

• Agency personnel spend a significant amount of time managing routine data entry and manual documentation.
• Users are often required to submit identical verification documents multiple times across different platforms because legacy systems cannot interoperate.
• Today, agents can help break down silos, automate routine and manual tasks, and enable agency employees to focus on high value public services, and the deeply human work they were called to do.
• Reflecting on this shift, the National Association of State Chief Information Officers (NASCIO) State CIO top 10 annual report recently ranked AI as the number one priority for state CIOs for the first time.
• This reprioritization matters deeply for the future of state and local governance: as state agencies face mounting administrative backlogs, aging infrastructure, and shifting public expectations, CIOs reco...