Tines: Lead Customer Success Manager - West

The useful part

United States (Remote) Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service.

How it works

• You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.
• This flexibility enables our customers to achieve their highest-priority goals faster.
• Because Tines is secure and private by design, it's popular with security, IT, engineering, finance, and other security-focused teams.
• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• We're excited about what's next, and we're looking for others to join us on our journey.

What to take from it

Role Overview As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. In this role, you will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts—including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders.

Details worth keeping

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. This is a remote position that must be based in PST or MST. You will bridge complex technical deployments with executive-level b...