What happened
Brackett introduced the Agent Effectiveness Index (AEI), a free, open-source benchmark designed to score and rank agents on their ability to learn and perform complex operational tasks. Alongside AEI the company launched a Connected Agentic Workforce platform that converts conversations into agents that execute processes and learn judgment over time.
Why this matters
Most current evaluations emphasize static knowledge or how much an agent knows. AEI shifts the focus to whether an agent can actually complete the task it was created for in real operational settings. That includes making judgment calls, handling exceptions, escalating when needed, and retaining what it learns as processes change. Brackett positions AEI as a practical tool for teams that need to measure whether agents behave reliably at scale.
What AEI measures
AEI evaluates agent systems across three concrete dimensions:
- Business Understanding: Does the agent grasp how a specific company works and ground its outputs in real evidence rather than plausible guesses?
- Operational Execution: Does the agent produce correct results, handle exceptions, and stay within its authorized scope?
- Learning Persistence: Does teaching change the agent's behavior, and do those changes hold up for new cases, after time passes, and when rules change?
The benchmark includes a full task set, scoring code, and methodology. Brackett says scoring for execution, transfer, and retention will expand as the Index develops toward a more complete view of effectiveness.
What Brackett's platform does
Capture, Codify, and Compound methodology. In plain terms:
- Capture: Convert simple, no-code conversations into executable process traces.
- Codify: Turn those traces into agents that can perform the processes reliably.
- Compound: Connect agents to each other, to enterprise systems, and to the people who trained them so each executed workflow makes the next one smarter.
License and availability
AEI's task set, scoring code, and methodology are published on Brackett's GitHub under the MIT License. The Index is available now, and Brackett plans to extend scoring capabilities as the project grows.
How organizations can use AEI
Teams evaluating agents can use AEI to move beyond knowledge checks and instead measure real-world task completion and behavioral learning. AEI provides a reproducible framework for testing whether agents follow runbooks, make correct exceptions, and keep behaving appropriately after training or environmental changes.
Where this sits in the ecosystem
AEI arrives amid a growing focus on benchmarks that test long-horizon competence, transfer, and retention. Other projects and research efforts are likewise building open frameworks and sandboxes for agent evaluation. AEI's emphasis on operational criteria and open licensing makes it a candidate for teams wanting a practical, auditable way to evaluate agentic workflows.
Bottom line
AEI offers a concrete, operationally focused benchmark for assessing agents on task completion, judgment under exception, and learning retention. With code and tasks available under MIT, organizations can adopt the Index to evaluate agents in ways that mirror real-world requirements.