AI-generated buyer complaints are slowing property transactions, conveyancers warn

The useful part

RG Law says more homebuyers are using artificial intelligence to draft complaints and set deadlines. For estate agents, the trend could add another complication to sales progression. This could prove particularly problematic with leasehold transactions involving several third parties.

How it works

• Legal Ombudsman data for 2025/26 shows residential conveyancing accounted for 36% of complaints accepted.
• demands add to workload RG Law says buyers are using AI to generate questions covering issues such as service charges, planned works and fire safety.
• In one case, a buyer submitted detailed questions covering fire-safety works, asbestos, service charges and lease terms.
• Ringshall added: "There is a cost implication where correspondence creates work that would not otherwise have been necessary." The firm said buyers could still use AI to understand unfamiliar terminology or...
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What to take from it

Loren Ringshall, conveyancing case manager at RG Law, said: "Clients understandably want to feel informed and in control when buying a property. The problem, according to the firm, is not buyers asking questions. The warning comes as residential conveyancing remains the most complained-about area of legal practice.

Example or evidence

• Other queries have involved lease terms, arrears and buildings insurance.
• Instead, AI can generate demands based on incomplete information about individual transactions.
• "It is therefore understandable that clients may use AI to help formulate questions.
• The firm said it had already addressed some of those points in reports sent to the client.

Details worth keeping

They could also slow property transactions, according to a law firm. They are also generating extensive lists of questions about purchases. The firm argues that AI often lacks the full context of a transaction.

Related coverage

• Propertywire: Homebuyers using artificial intelligence to draft complaints and questions are creating additional work and delays in property transactions, according to conveyancing firm RG Law.
• Propertywire: Property buyers relying on artificial intelligence platforms for purchasing decisions risk making costly errors due to flawed data and misleading analysis, according to a buying agent.
• Propertyindustryeye: Buying a home is stressful, especially when you're working to a deadline