A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools.
A new hire's onboarding request looks like one ticket, but it's rarely one job.
IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools.
If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date.
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A new hire's onboarding request looks like one ticket, but it's rarely one job. IT needs to provision a laptop and set up accounts, facilities needs to prepare a desk and badge, and the hiring manager's team needs to grant access to specific tools. If the ticket stays as a single item assigned to one agent, someone ends up chasing three teams over email or Slack just to know if the laptop is ready before the start date.
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