Forrester iconForresterSep 22, 2026

How Business Applications Become Agentic

For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply chain systems have operated as digital systems of record, where employees […]

How Business Applications Become Agentic

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For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply chain systems have operated as digital systems of record, where...

We are not in the next feature cycle for enterprise applications.

We are in the largest shift in business software since cloud computing.

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For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply chain systems have operated as digital systems of record, where employees […] We are not in the next feature cycle for enterprise applications. We are in the largest shift in business software since cloud computing.

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We are not in the next feature cycle for enterprise applications. We are in the largest shift in business software since cloud computing.

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