What Open House is and why KFC built it KFC opened an Open House prototype in McKinney, Texas, as a deliberate experiment to fuel its U.S. comeback plan. The restaurant is 3,400 square feet and is being used as a learning lab to test the "place" component of the brand's strategy, alongside product, promotion and price. Company leaders conceived Open House after concluding the brand was "loved but latent" and needed renewed energy.
The prototype pairs a mid-century modern aesthetic with unmistakable KFC branding. It features oversized windows, flexible indoor and outdoor seating, a breezeway, a "celebration booth" for special occasions, visible digital screens promoting signature items, and music throughout the space. The goal is to encourage customers to stay longer while allowing staff and operators to observe how layout, ambience and merchandising influence spend and visit frequency.
Service formats and operations being tested Open House includes multiple service and fulfillment options to evaluate what could scale broadly:
- Table service after ordering at digital kiosks, so staff deliver food to seated customers.
- Dual drive-thru lanes to improve throughput and reduce peak wait times.
- A dedicated mobile order pickup lane and delivery pickup area to streamline off-premises fulfillment.
- Self-order kiosks and digital menu boards to support ordering flexibility and merchandising tests.
For the first time in the U.S. system, KFC is testing breakfast at Open House. Media coverage and KFC materials cite breakfast sandwiches, mini cronuts and hot and iced coffee as part of the new daypart. The menu also expands other offerings: new tenders and sauces, side dishes such as fried green beans and spicy pickles, and new drinks including boba refreshers and crunchy-topped milkshakes. These items give KFC ways to trial cross-sell and AUV-maxxing (average unit volume increase) tactics across dayparts.
Open House is explicitly designed as a data-collection and iteration venue. The company is monitoring how customers respond to:
- Breakfast demand and whether it attracts incremental visits or shifts existing traffic.
- Mixed service models (kiosks, table service, mobile pickup) and the labor mix required to support them.
- Layout and ambience choices that drive longer stays and higher check sizes.
- New menu items and formats that could be rolled out nationally if they prove profitable.
KFC has already been refreshing marketing and bringing back popular items such as popcorn chicken and potato wedges. Open House is the next step to operationalize and validate ideas before committing capital to larger rollouts. The prototype gathers real-world performance data to inform whether and how to scale offerings and dining formats across the U.S. system.