Weworkremotely iconWeworkremotelySep 26, 2026 ~1 min source read

Ping Identity: Customer Success Manager

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

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At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.

Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.

One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

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The useful part

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.

How it works

  • One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
  • Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
  • We're headquartered in Denver, Colorado and we have offices and employees around the globe.
  • We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
  • At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

What to take from it

As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs. Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.

Details worth keeping

People don't come here to join a culture that's built on digital freedom. Act as the voice of the customer internally to advocate for the...

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