Indiatimes iconIndiatimesSep 29, 2026

Ordered phone, received soap instead, customer wins Rs 20,574 against Flipkart

Despite multiple complaints and a video proof, Flipkart did not resolve the issue satisfactorily. Flipkart was directed to pay the customer Rs 10,574 along with compensation for mental harassment and litigation expenses.

Ordered phone, received soap instead, customer wins Rs 20,574 against Flipkart

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Despite multiple complaints and a video proof, Flipkart did not resolve the issue satisfactorily.

Flipkart was directed to pay the customer Rs 10,574 along with compensation for mental harassment and litigation expenses.

Flipkart guilty of deficiency in service and unfair trade practice.

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The useful part

Despite multiple complaints and a video proof, Flipkart did not resolve the issue satisfactorily. Flipkart was directed to pay the customer Rs 10,574 along with compensation for mental harassment and litigation expenses. Flipkart guilty of deficiency in service and unfair trade practice.

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Flipkart guilty of deficiency in service and unfair trade practice.

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