Generative AI Adoption Rises in Welsh Workplaces, Deloitte Survey Shows a Training and Policy Gap

# What the survey measured Deloitte's inaugural GenAI Workforce Survey sampled 25,000 UK workers between 7 May and 10 June 2026 to track how employees use generative AI (GenAI) and how organisations are responding. The survey will be repeated every six months to monitor changes.

# How Wales compares to the rest of the UK Almost six in ten workers in Wales (58%) report having used GenAI at work. Frequency of use is substantial: 36% use it at least weekly and 21% at least daily. Usage in Wales is broadly in line with the UK overall, but London leads the country: 76% of London workers have used GenAI, 55% use it at least weekly, and 37% use it at least daily.

# Employer awareness and policy landscape Among Welsh GenAI users, 71% say they use the technology with their employer's knowledge. However, 18% use it without informing their employer but believe their employer would approve, and 9% use it while thinking their employer would not approve.

When asked about workplace GenAI policy, Welsh responses are split: 32% say their employer has a policy, 32% say no, and 35% don't know whether a policy exists. That uncertainty points to uneven communication and governance at employer level.

# Training and skills demand

Demand for practical support is clear. In Wales:

• 25% of workers want foundation-level GenAI skills training.
• 25% want help evaluating and fact-checking AI outputs.
• 21% want advanced GenAI skills training.
• 24% want additional cybersecurity training related to AI use.

The survey also found a stigma issue: 22% of respondents in Wales said there is a stigma attached to using GenAI in their workplace, which may discourage disclosure and structured adoption.

# GenAI day to day Where GenAI is used, respondents report tangible productivity benefits. Half (50%) of GenAI users in Wales say the technology saves them time in their roles. Reported use-cases include:

• Searching for information: 42%
• Writing or editing emails: 41%
• Summarising documents, reports and articles: 32%
• Fact-checking: 31%
• Planning and organisation: 29%
• Seeking professional advice: 27%

# Practical implications for Welsh employers

# Bottom line GenAI is already common in Welsh workplaces and delivering time savings for many users. Uptake and impact are limited by uneven training, unclear policies and workplace stigma. Practical, targeted employer action on training, policy and security would likely increase confident, productive use across Welsh organisations.