Multi-site retailers in the UK are increasingly investing in click-and-collect and in-store fulfilment as online and offline sales blend together, according to CBRE's UK Retail Outlook. That shift puts more pressure on the phone as a customer touchpoint – someone calling to check if a click-and-collect order is ready, or to confirm a fitting appointment, […] The post.
Multi-site retailers in the UK are increasingly investing in click-and-collect and in-store fulfilment as online and offline sales blend together, according to CBRE's UK Retail Outlook.
That shift puts more pressure on the phone as a customer touchpoint – someone calling to check if a click-and-collect order is ready, or to confirm a fitting appointment, […] The post.
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Multi-site retailers in the UK are increasingly investing in click-and-collect and in-store fulfilment as online and offline sales blend together, according to CBRE's UK Retail Outlook. That shift puts more pressure on the phone as a customer touchpoint – someone calling to check if a click-and-collect order is ready, or to confirm a fitting appointment, […] The post.
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