ServiceTitan Survey: Trades Contractors Moving from AI Adoption to Practical Implementation

The useful part

Trades Contractors Working to Translate AI's Benefits | ACHR News News HVAC Breaking News Study: The report was based on the results of a survey of more than 1,000 residential and commercial trades contractors across the U.S. and highlights growing demand for clearer use cases, trade-specific technology, and AI solutions that integrate into existing business operations, a ServiceTitan press release said.

How it works

• However, less than half (47%) reported improved profitability or increased revenue (43%), highlighting an opportunity to translate efficiency into broader business outcomes.
• Difficulty hiring and the workforce gap is the top reason contractors cited for experimenting with AI (37%), followed by providing off-hours support (34%) and reducing operating costs (33%).
• The findings suggest contractors are looking to AI to help extend the capacity of their existing teams and support operational needs amid persistent workforce pressures.
• Instead, 44% of contractors cited understanding how to use AI in their business as a barrier, 43% pointed to a lack of clear use cases, and 40% cited integration with existing software.
• Thirty-eight percent of respondents said AI trained on trade-specific data would encourage greater adoption, second only to clearer ROI at 40%.

What to take from it

residential and commercial trades contractors across HVAC, plumbing, electrical, roofing, garage doors work, pest control, landscaping, and fire and life safety. "Over the next few years, the businesses that pull ahead will be the ones that weave AI into the fabric of their operations," said Abhishek Mathur, ServiceTitan's chief technology and product officer. Looking for quick answers on air conditioning, heating and refrigeration topics?

Example or evidence

• Among AI users, accuracy and reliability are the leading concern, cited by 35%, underscoring the importance of trustworthy technology grounded in relevant data and designed around real-world trades workflows.
• The survey was conducted on behalf of ServiceTitan by Thrive Analytics, an independent research provider that polled 1,017 verified U.S.
• "Every job, every customer interaction, every dispatch decision becomes a learning moment that will improve future performance while increasing efficiency of operations." AI users who responded to the...
• Additionally, 61% of users said they would prefer AI and automation to be built directly into their core platform, pointing to growing demand for technology designed around the specific workflows and...

Details worth keeping

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