Your guest data is a gold mine – are you using it?
A Mews podcast episode featuring Bookboost, Revinate, and Quinta explores how hotels can centralize fragmented guest data to drive direct bookings, personalization, and AI-powered automation.
Stories from Hospitality Net
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Recent curated reads
How hotels win visibility, direct bookings & profitable growth in an AI-driven travel era
A best-practice guide covering SEO, generative engine optimization, paid media, and AI strategy to help hotels capture direct bookings as zero-click search and AI platforms reshape travel discovery in 2026.
Hilton Wires Into Google, ChatGPT and Claude, Airbnb Brings 650 Million Accounts to Hotels, Bad Records Keep You Out of AI Answers
Monday brought the first brand-side answer to Friday's Google launch. Hilton put an AI Planner on its own site and app, joined Google's AI Mode with Honors Points redemption, added a ChatGPT plugin, and confirmed a Claude Connector in development, with booking redirected to Hilton.com in each cas...
Shiji and Rivalry Tech Partnership Reveals an Unexpected Benefit of Self-Service: More Time for Hospitality
A kiosk deployment at Hyatt Regency Savannah drove a 22% rise in marketplace orders and a 24% sales increase, while shifting 72% of transactions to self-service and freeing staff for higher-value guest interactions.
56% of Guests Are Ready to Book—Why Do 98% Abandon Your Hotel Website?
GuestCentric's AI assistant Melissa shows 56% of engaged hotel website visitors have high booking intent, yet a 2% average conversion rate persists due to unanswered questions and checkout friction.
Choice Hotels Partnrs with Google to Help Travelers Book Hotels Through AI Mode in Search
Choice Hotels becomes an early partner for Google's AI Mode in Search, enabling travelers to find, compare, and book properties conversationally, with Choice Privileges points visibility integrated.
Booking.com Reveals Travelers Prioritize Trips Ahead of Other Day-to-Day Expenses
A Booking.com survey of 1,332 U.S. travelers finds 84% view travel as a quality-of-life investment, with 68% cutting daily expenses to fund trips and 69% using flexible payment options.
Tripadvisor 2026 Mid-Year Experiences Trends Report
Tripadvisor H1 2026 booking data shows craft classes up 88%, eco tours up 62%, and off-the-beaten-path destinations growing twice as fast as top-100 locations.
Waldorf Astoria Bangkok elevates luxury guest experiences with IRIS digital ordering and guest directory
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
Actabl’s AI Insights Cut Overtime Share of Hours by 13% Across 100-plus Hotels
Actabl's AI Insights tool reduced overtime share of hours by 13% across 100+ beta hotels since its June 2026 HITEC launch, with one property cutting overtime spend by 75% in two months.
The Connected Hotel: Building a Technology Stack That Can Evolve
An explainer on building adaptable hotel technology architectures, arguing that connectivity governance, API depth, and data ownership matter more than the number of integrated systems.
Extreme Heat Starts to Reshape Traveller Perceptions of Mediterranean Europe in 2026
A Perception of Climate Index analysis across Spain, Portugal, France, Italy and Greece (2023-2026) finds France showing the steepest decline, while traveller origin markets significantly affect heat sensitivity.
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