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Your customers don’t stick to a single channel. They might text you on Monday, email on Wednesday, and open a webchat on Friday, expecting you to answer each time. If your channels run separately, they’ll have to repeat their issue to multiple agents. Omnichannel customer service fixes that by linking every channel int
I cannot emphasize this enough: people do not just “know” about the work you do. You have to connect with them and show them. Also, if you’re a manager, you should highlight the work your people do and connect them with people inside and outside the organization. If connection is key to success, don’t you... Continue R
For law firms, AI conflicts clearance should be a competitive advantage. Instead, a conflicts analyst at a mid-size firm spends hours clearing a single matter. She reconstructs the corporate tree by hand. She chases intake forms. She cross-references Outside Counsel Guideline (OCG) spreadsheets that may or may not refl
Editor’s Note: NIST published a nine-page draft this month showing how a generative AI model can turn policy documents and personnel interview notes into a draft profile of an organization’s cybersecurity posture. Nowhere in those nine pages does the word authentication appear. The National Institute of Standards and T
Reading Time: 5 minutes The law school’s senior staff meet monthly and we occasionally convert the meeting into a group training. Things as common as managing personality types or corporate finance nuances. Perhaps the most unusual at my current workplace was one on improvisational communication. It went about the way
Editor’s Note: Google Cloud entered the legal vertical Aug. 25 with Gemini Enterprise for Legal, announcing a preview during ILTACON week with four Big Law names and connectors into 11 named legal platforms. The roster is broad. The partner documents read differently: Relativity’s connector handles administrative orche
We caught up with the team at Philips SpeechLive to talk about bringing voice productivity into the legal workflow, and how their integration with Actionstep is helping firms turn dictation into delegated, trackable work. Can you briefly introduce your organization and the types of law firms you typically work with? Ph
From conflicts and intake to relationship intelligence, a next-generation virtual law firm is building its operational backbone on Intapp’s governed AI platform PALO ALTO, Calif. — September 1, 2026 — Intapp (NASDAQ: INTA), the governed AI platform for professional firms in highly regulated industries, today announced
Your firm has ethical walls. They’re documented. You run conflict checks before opening matters. You’ve trained the team on information barriers. You believe the screen holds. Then you deploy Harvey or CoCounsel to speed up client intake. Within two weeks, the generalist AI agent starts drafting conflict research witho
Every single day, trillions of dollars flow silently beneath the surface of the global economy—moving through governments, central banks, and massive financial institutions. But the underlying plumbing that governs these capital movements was built for a legacy era. What if we didn’t need to burn down the existing fina
The KPIs a personal injury law firm should track fall into three groups: client intake metrics (leads, conversion rate, speed to first response), case-progress metrics (cycle time, matter age, stalled cases), and financial metrics (fee per case, cost per case, advanced expenses outstanding). The right benchmark for eac
Newcode, an Oslo-based legal AI company that sells law firms a configurable AI harness rather than a finished assistant, has raised a Series A led by OnDean Forward, the investment firm founded by Relativity founder Andrew Sieja. The round brings the company’s total capital raised this year to $20 million and will fund
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