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AI adoption is no longer a question of whether, but how. RingCentral’s Agentic AI Trends 2026 report found that 86% of surveyed organizations have a long-term AI strategy, while 83% have already launched at least one AI initiative. Adoption is widespread, yet the research shows considerable variation in how companies a
“How do you scale AI without losing the human touch that customers actually care about?” Too often, human oversight is treated as a temporary control to phase out once AI proves itself. Our CX experts argued the opposite: human oversight is the operating model that lets AI keep earning customer trust as adoption scales
Each month, RingCX Unlocked breaks down the latest innovations, feature rollouts, and strategic updates across the RingCX platform helping you transform how your teams engage, perform, and deliver value. This month’s session highlights a major leap forward moving beyond basic automation into truly agentic and integrate
Route every caller to the right person on the first try, so agents spend less time on transfers and more time solving problems. A customer calls in, punches through three keypress menus, explains the issue, and still lands with the wrong agent. Now they’re repeating themselves while the clock on handle time keeps runni
A guide to what call center voice analytics is, and what full-coverage analytics can catch in every call. A five-point customer satisfaction (CSAT) survey tells you a customer was unhappy, but not the moment frustration started, the phrase that triggered it, or how many other calls hit the same trigger this week. That’
There’s nothing like stepping away from the screen and spending a summer day together! Recently, our RingCentral Bulgaria team headed out in Sofia for a day of sunshine, games, and time to recharge. Sun, games, and good company The day kicked off the morning with coffee and refreshments before jumping into the activiti
Give every human agent a partner that handles the busywork, so your team spends its time on the conversations that need a person. Your contact center is short-staffed, call volume keeps climbing, and customers expect faster answers than they did last year. Supervisors can’t listen to every call. Agents lose real time t
Every unanswered call is a potential customer who moves on. For small businesses, missed calls, delayed responses, and inconsistent after-hours experiences hit cash flow directly, and your team can only do so much when they’re busy serving customers. There’s a better option. AI receptionists answer every call & texts 2
There’s something uniquely exciting, (and super scary) about starting your first internship. If you’re anything like me, your worries might have consisted of wondering what your days will look like, whether you’ll know what you’re doing, or if you’re dressing for the part correctly. That was me at the beginning of the
How financial institutions are moving from reactive assistants to autonomous agents — and why the gap between leaders and laggards is widening fast. For years, AI in financial services has been useful but fundamentally passive — answering questions, routing calls, surfacing prompts. That era is ending. Agentic AI doesn
Analyst firms look at technology markets in different ways. They don’t use the same methods to score vendors. So it stands out when two firms land on the same conclusion. Nucleus Research and Aragon Research just did. Nucleus Research named RingCentral a Leader in its 2026 CCaaS Technology Value Matrix. The report poin
Answer every patient call consistently, from scheduling to after-hours, without pulling staff away from the patients already in the office. Your front desk is already stretched thin. One staff member is checking in a patient, verifying insurance, and pulling a chart, all while the phone rings for the third time that ho
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