Hbr iconHbrMay 21, 2026

What Customer Workarounds Can Reveal About Your Business Model

How people actually access, use, and pay for your products or services can point you toward untapped potential.

What Customer Workarounds Can Reveal About Your Business Model

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How people actually access, use, and pay for your products or services can point you toward untapped potential.

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How people actually access, use, and pay for your products or services can point you toward untapped potential.

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