Why PMs should shadow customer support weekly
Teams talk about the workflow, the value proposition, the release objective, the target persona, and the outcome the feature is meant to unlock.
Useful takeaways from this story.
Teams talk about the workflow, the value proposition, the release objective, the target persona, and the outcome the feature is meant to unlock.
Inside most companies, the product is discussed in its intended form.
All of that is necessary, but it creates a dangerous habit.
Building the complete brief
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The useful part
Teams talk about the workflow, the value proposition, the release objective, the target persona, and the outcome the feature is meant to unlock. Inside most companies, the product is discussed in its intended form. All of that is necessary, but it creates a dangerous habit.
What to take from it
All of that is necessary, but it creates a dangerous habit.
Details worth keeping
Inside most companies, the product is discussed in its intended form.
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