Criminals are sending phishing emails that claim iDeal/Wero refunds require you to click a link. The switch to Wero should happen automatically, so treat any refund request with skepticism and check directly with your bank.
If you get an email asking you to click a link for a refund, do not click it. Contact your bank or payment provider directly to verify.
Watch sender addresses, unexpected refund claims, and urgent language in messages — these are common phishing signals.
iDeal, the main online payment method used across the Netherlands, is being rebranded as Wero. Over the next months you may see iDeal and Wero logos together at checkout. The companies involved expect the change to complete by 2027 and say customers do not need to take action for the transition.
Criminals are exploiting the transition by sending fake emails to iDeal users. These emails claim the payment system is switching to Wero and that you are due a refund. The message includes a link and asks you to enter personal or payment information to receive the refund. There is no real refund in these messages. The goal is to steal data or money.
Currence, the company that manages iDeal and Wero, confirmed this is happening and told NOS that phishing attempts started after the rebranding announcement. The Fraud Help Desk received roughly 100 reports of these fraudulent emails per day during July. Currence's director, Daniël van Delft, advised people not to click links in these kinds of emails and to check with their bank about any suspicious messages.
Practical steps to protect yourself
If you clicked a link or entered details
The iDeal-to-Wero transition itself is legitimate and scheduled to finish by 2027, but criminal scams are leveraging the news to trick people into handing over information. Treat refund emails that ask you to click a link with suspicion. When in doubt, contact your bank directly through known channels.
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