Hospitality Net iconHospitality NetAug 31, 2026

Why Guests No Longer Just Want to Be Served. Dr Maggie Chen on the Future of Immersive Experiences

Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.

Share this story

Send the public story page.

Useful takeaways from this story.

Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.

EHL's Dr. Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.

Building the complete brief

The page is ready to read now. The fuller skim-friendly version will appear here automatically.

The useful part

Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.

Keep reading in the app

Open the app view to save this story, compare related coverage, and continue from the same source.

Open in app