Why most AI driven reorgs are solving the wrong problem
In February 2024, Klarna's CEO Sebastian Siemiatkowski told the world that the company's AI assistant had taken on the work of 700 customer service agents.
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In February 2024, Klarna's CEO Sebastian Siemiatkowski told the world that the company's AI assistant had taken on the work of 700 customer service agents.
The story became the most cited example of AI replacing humans at scale.
Boards across Asia, Europe, and the US used it to justify […]
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In February 2024, Klarna's CEO Sebastian Siemiatkowski told the world that the company's AI assistant had taken on the work of 700 customer service agents. The story became the most cited example of AI replacing humans at scale. Boards across Asia, Europe, and the US used it to justify […]
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The story became the most cited example of AI replacing humans at scale. Boards across Asia, Europe, and the US used it to justify […]
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