Tomtunguz iconTomtunguzSep 15, 2026

When Inbound Sells Itself

Jeanne DeWitt Grosser, COO of Vercel, reports 90% automation of inbound sales development, a support agent handling 93% of cases, a 32x ROI on the sales development agent, & a total annual infrastructure bill in the single-digit thousands. The bottleneck is not the model, it is the codified workflow.

When Inbound Sells Itself

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The bottleneck is not the model, it is the codified workflow.

Jeanne DeWitt Grosser, COO of Vercel, reports 90% automation of inbound sales development, a support agent handling 93% of cases, a 32x ROI on the sales development agent, & a total annual infrastructure...

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The useful part

Jeanne DeWitt Grosser, COO of Vercel, reports 90% automation of inbound sales development, a support agent handling 93% of cases, a 32x ROI on the sales development agent, & a total annual infrastructure bill in the single-digit thousands. The bottleneck is not the model, it is the codified workflow.

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  • The bottleneck is not the model, it is the codified workflow.

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Jeanne DeWitt Grosser, COO of Vercel, reports 90% automation of inbound sales development, a support agent handling 93% of cases, a 32x ROI on the sales development agent, & a total annual infrastructure bill in the single-digit thousands.

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